OLUSAYERO FIKESOLA JOY

IT Support Engineer | Cybersecurity Professional

Ikorodu, NG.

About

Results-driven IT Support Engineer and emerging Cybersecurity Professional with 3 years of experience optimizing IT operations and enhancing digital security. Proven ability to reduce IT-related downtime by 40% and lower support costs by 25% through proactive maintenance and efficient troubleshooting. Adept at minimizing security risks by 30% through network hardening and security awareness training, seeking to leverage technical expertise and a user-focused approach in a dynamic IT or cybersecurity role.

Work

Huawei Technologies Co. Ng. Ltd.

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Information Security Trainer

Lagos, Lagos, Nigeria

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Summary

Led the development and delivery of cybersecurity awareness programs, fostering a security-conscious culture and enhancing organizational resilience against cyber threats.

Highlights

Cultivated a strong security-first culture across departments, significantly boosting proactive identification and mitigation of cyber risks.

Conducted comprehensive cybersecurity knowledge assessments for employees, identifying critical skill gaps to inform and tailor customized training programs.

Huawei Technologies Co. Ng. Ltd.

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IT Support Engineer

Lagos, Lagos, Nigeria

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Summary

Spearheaded IT infrastructure setup and optimization, resolving complex technical issues to enhance system efficiency and reduce operational costs.

Highlights

Directed the installation and configuration of essential IT infrastructure, including hardware, operating systems, network tools, and enterprise software, boosting setup efficiency by 30%.

Standardized printer software installations across all departments, cutting support tickets related to printing issues by 40%.

Resolved complex hardware failures and software faults, increasing system uptime by 25% and reducing operational costs by minimizing external vendor reliance.

3MTT Fellowship NITDA / Federal Government of Nigeria

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Technical Trainee – Cybersecurity

Nigeria, Nigeria, Nigeria

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Summary

Completed a comprehensive cybersecurity fellowship, gaining hands-on experience in threat detection, vulnerability assessment, and incident response.

Highlights

Successfully completed a rigorous 6-month hands-on cybersecurity fellowship, mastering technical specialization, project delivery, and workplace readiness.

Engaged in real-world cybersecurity simulations, applying expertise in network defense, vulnerability assessment, and incident response strategies.

Developed practical skills in threat detection, log analysis, password auditing, and foundational security automation techniques.

Cultivated essential soft skills including collaboration, communication, and project management within a simulated professional environment.

Huawei Technologies Co. Ng. Ltd.

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National Youth Service Corp.

Lagos, Lagos, Nigeria

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Summary

Optimized IT systems and enhanced surveillance capabilities through comprehensive hardware and software configurations.

Highlights

Configured Huawei Idea Hubs, laptops, operating systems, drivers, and essential applications, optimizing system performance and ensuring seamless user experience across departments.

Directed the successful configuration of Holowits CCTV systems, enhancing site-wide surveillance capabilities and improving security monitoring efficiency.

Resolved persistent OS-level issues through low-level formatting and system reinitialization, restoring machines to peak functionality.

Federal University of Technology Akure

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Intern

Akure, Ondo, Nigeria

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Summary

Developed desktop applications and managed software installations, contributing to user-friendly interfaces and system compatibility.

Highlights

Developed user-friendly desktop applications using VB.NET and object-oriented programming to streamline workflows.

Produced professional documents using Microsoft Office Suite and performed software installations and configurations to ensure system compatibility and performance.

Volunteer

Class Representative and Project Leader & Regional Huawei ICT Competition

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Rufus Giwa Polytechnic Owo

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Led academic and project initiatives while representing student interests and coordinating competition efforts.

Highlights

Served as Class Representative, advocating for student needs and facilitating communication between students and faculty.

Led a project team, guiding members through planning, execution, and successful completion of academic initiatives.

Coordinated participation in the Regional Huawei ICT Competition, enhancing technical skills and teamwork.

Campus Ambassador & Member of Student Judiciary Council

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Huawei / Student Union Government (S.U.G)

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Represented Huawei on campus and contributed to student governance through the judiciary council.

Highlights

Acted as a Huawei Campus Ambassador, promoting company initiatives and engaging with the student body.

Served as a member of the Student Judiciary Council (S.U.G), contributing to fair governance and conflict resolution.

School Social Environmental Member

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Rufus Giwa Polytechnic Owo

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Participated in initiatives aimed at improving the school's social and environmental conditions.

Highlights

Contributed to social and environmental improvement initiatives within the school community.

Education

University of Lagos

Lagos, Lagos, Nigeria
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BSc Information Technology

Rufus Giwa Polytechnic Owo

Owo, Ondo, Nigeria
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HND Computer Science

Certificates

CompTIA ITF / CCNA

CompTIA / Cisco

Cyber Security

3MTT/NITDA

Cybersecurity/Service Desk Job Simulation

Forage

English for IT 1&2

Cisco NetAcad

Junior Cybersecurity Analyst Career Path & Cyber Threat Management

Cisco NetAcad

Career Essentials in Generative AI & Cybersecurity

Microsoft and LinkedIn

Build Your Generative AI Productivity Skills

Microsoft and LinkedIn

Professional Soft Skills Learning Pathway

LinkedIn

Security, Wireless LAN, Artificial Intelligence

Huawei

Data Communication, Cloud Computing

Huawei

Big Data, Routing & Switching

Huawei

Skills

Cybersecurity

Network Security, Threat Modeling, Vulnerability Scanning, System Hardening, Endpoint Protection, Incident Response, Log Analysis, Password Auditing, Security Automation, Security Awareness Training.

IT Operations & Support

Desktop Support, System Optimization, Network Configuration, Hardware Troubleshooting, Software Installation, Printer Management, Service Desk Operations, IT Infrastructure Management, Preventive Maintenance, System Uptime.

Tools & Platforms

Wireshark, Nmap, Kali Linux, Active Directory, Service Desk Platform, Huawei eNSP, Microsoft Office Suite, Photoshop, CorelDraw.

Professional & Soft Skills

Communication, Collaboration, Project Management, Problem-Solving, Attention to Detail, Proactive Mindset, Continuous Learning, Risk Assessment Thinking, Incident Documentation, User-Focused Support.

Projects

Huawei LAN Revamping

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Summary

Participated in the revamping of a legacy LAN infrastructure into a high-performance, secure, and scalable Huawei-based network for an enterprise environment. The project aimed to improve network speed, segmentation, manageability, and security across multiple departments.

Design of Campus Network with Advanced Security and Configuration

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Summary

Designed and simulated a secure and scalable campus network using Huawei's eNSP platform. The project incorporated advanced configurations for enterprise-grade wireless access, network segmentation, and centralized management using Huawei's Access Controller (AC) and Layer 3 switches.